👉 Courtesy engineering is a strategic approach to product design and development that focuses on enhancing the user experience by anticipating and addressing potential customer needs, concerns, and frustrations before they arise. It involves incorporating features and functionalities that make interactions with the product smoother, more intuitive, and more enjoyable. This proactive method aims to build trust and loyalty by demonstrating a deep understanding of the user's perspective, often through user research, feedback loops, and iterative testing. By prioritizing courtesy engineering, companies can differentiate their products in competitive markets and foster positive customer relationships from the outset.
